Thameslink Compensation Scheme – Phase 2
I received notification this week that Phase 2 of Thameslink’s compensation scheme is now open for passengers most severely impacted by the introduction of the May 2018 timetable.
Eligible season ticket holders can now make an online claim until Friday 30th November. Eligible customers are those that hold between 1 and 4 weeks’ worth of season tickets or a minimum of 3 days’ return daily tickets in any one week (Mon to Sun), between the 20th May and the 28th July 2018 on a qualifying route. Eligible customers can claim compensation for a period of between 1 to 4 weeks’ worth of fares.
I am told GTR are setting up the new systems and staff training required to deliver phase 3, which will involve online claims becoming available to eligible non-season ticket holders by the 30th November, with closing dates are to be confirmed.
Customers are being encouraged to hold onto any tickets, receipts, Oyster PAYG or contactless journey history or other proof of travel.